RETURNS AND REFUNDS POLICY

Pursuant to the provisions of the law, the consumer is entitled to withdraw from the purchase contract, without having to provide justification, within 14 days from the day the product (or the last product, in case of multiple goods) is received.

The consumer must expressly declare to Padovafurs s.r.l the decision to exercise the right of withdrawal, by activating the merchandise return procedure within 14 days from the purchase, and return the goods pertaining to the contract to Padovafurs s.r.l..

The consumer will receive an e-mail from Padovafurs s.r.l. confirming the exercise of the withdrawal right. It will contain the instructions for returning the product, and it must be transmitted to the customer within and not later than 14 days from confirmation date.

Padovafurs s.r.l. shall refund the value of the returned goods without any undue delay and, at all events, not later than 14 days from the exercise of the right of withdrawal.

The shipment expenses for the returned goods shall be borne by the customer, unless the returned goods include defective products, which must be verified by Padovafurs s.r.l..

The relevant sums shall be refunded with the same payment method used by the consumer for the original payment, unless otherwise agreed. If a different payment method is requested by the consumer, the latter may be charged any additional costs associated with the chosen payment method.

Padovafurs s.r.l. reserves the right to refund the sums due until it has received the product.

The consumer shall bear the direct costs and risks associated with the goods return procedure.

The consumer must return the products in their original condition; the seller shall not refund any returned goods that arrive damaged, incomplete, deteriorated or already used.

Sealed products are accepted only if the wrapping film and/or packaging are intact. The consumer must wrap the original casing of the products with additional protective packaging material to preserve their integrity and protect them during transport. The consumer must insert a copy of the order confirmation inside the package.

The right of withdrawal does not apply in the following cases: sample sales and/or special promotions, supply of tailor-made or clearly customised products, or products that – owing to their nature – cannot be reshipped or that run the risk of deteriorating or altering rapidly; sealed goods that cannot be returned due to hygienic or health reasons and that have been opened after delivery.